Shipping and Returns
All shipping is carried out by Australia Post. Berrima's Natural Australia accepts no liability for any damage to a product as a result of shipping by Australia Post.
Standard and express post services are available at checkout.
Shipping is automatically calculated on the weight and size of the product(s).
Exchange Only – 30 Days
If you have changed your mind about your purchase, Berrima's Natural Australia will offer you an exchange provided that:
- You return the item within 30 days of purchase;
- You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice); and
- The item is its original packaging (if any) with swing tags, is unused and as sold.
Please note change of mind returns are not available for items or orders.
Other Returns – Consumer Guarantees
- The Australian Consumer Law protects consumers by giving them certain guarantees when they buy goods and services. These are known as “Consumer Guarantees”. For further information, please refer to the ACCC website.
- You must provide proof of purchase to make a claim and Berrima's Natural Australia reserves the right to decline an exchange, refund or repair where a fault is caused by misuse or neglect.